Nights in a Call Center talks about my nights in a Call Center.. Well for over two years of time I worked with a call center. Though the work profile and the package was really good, in fact coz. of that I worked there. Well in my life I did lots and lots of experiments, Worked for Infosys, then came to Mumbai to try for Acting and Singing carrier, but the industry is totally in-transparent, so I worked with a diamond Export company, then tried doing some business when was in business realize that It will take time, it will not grow overnight..So I joined back a US based Call Center, so that some fixed income I can get every month and during day I can work for my business…When I joined the company, and spend time there, I realize that “when I speak with customers, few were good and few were very smart, no matter what they had done but they speak with you in a way as of you r just a call center employee and you know nothing and they r just brilliant people, what to tell such people, that they are fortune enough that the company doesn’t allow its employees to give you an answer which you truly deserve.. if the employees are silent coz. company doesn’t allow them to answer what you want…..
Now if I talk about the employees within the organization, majority of people only know speaking English…coz they born in a city and have watched English Movies from their childhood and is good with English….nothing else they know….they have absolutely no emotions, psychology etc. they are just coming to work, speak English with customers, going for smoke, on weekends drinks a lots doing all shorts of aaiyashi…..nothing else….this is their life nothing else they know, they have absolute no purpose in their life… Yes, there are few employees who are good, emotional and doing their work sincerely and they are the one who are at management, or reach to the management team….When I worked their many of the employees made fun of me, calling me Psycho, Mad etc…I just used to smile, as I knew the reason, as I hardly accompanied them when they go for smoke on breaks, when they go to boose on weekends I always walked alone as I know my Race is different from them, I used to go for Nature walk etc…so the reason I used to smile as I realized I am much more above from them and you what a person is seeing you from above can see everything about you, but a person who is looking a person from the ground who is above him can not see everything….so that’s how from the place I used to see them was much above than them…. But they used to think I am a fool as I am not responding to them..
Now if I talk about management team, I did not find a really efficient management team, but since I used to know, I am working here coz. of me and my circumstance, so accept them as my managers and did my work sincerely and at time if any of my manager tried to teach me something which is un-ethical or illogical I made them understand, what I am..I made them understand that I am here as perhaps I joined the organization 5-10 years later than them, by that much time i will be in a different race…..for me its like one step back for a runner before starting a marathon race to get the energy to win the race..as after working for corporate then starting own business working as an employer and then work under another employer not coz. he lost his work as an employer rather as he followed another path to be more certain for his winnings….
And this is the way I had found people are good and bad everywhere, within the country or outside the country..few of my customers were really good and few were bad, few of the employees were good and few were bad, few of the managers were good and few were not…
I was good to those who were decent people and was good to me, whether they were employees, manager or customer…accepted my position, circumstance and respected everyone at work, and those who were not good to me, how they can think that the person sitting beside them or speaking with them or is working under them can brings evolutions across the globe, people might take his ideals and would try to learn things as the way he did…. From my end just few things, I pride my work no matter what I did whether it’s a call centre job or something else, tried to do it with all dignity and sincerity…….
What to tell people, who made other life hell here and when they prove themselves then start following them, why don’t they understand that Raja hamseha se raja hota hein, no matter where he is ,,,,, par log usen tab jantein hein jab wo Raaj Mukut pahanta hein….But any ways, we need to understand this ki ish duniya mein teen tarah ke log hein, ek dev pravriti ke, ek manav pravriti ke aur ek danav prariti ke,,,……..we had seen dev, danav and manav in tv serials and read them on books, we had seen dev very good looking, manav simple and danav black with big nails, mustache etc..but that is not the scenario today, we saw news everyday that someone has killed someone, someone has raped someone, someone did something wrong with someone…..though they look very good, could be from any elite family also, but who are they ?? they are those danav pravriti log…who would made your life hell…manav would be simple and dev would think good about you…will try to do good about you….so don’t judge a person from his look, family he belongs or from the community he is coming from….judge a person from his good qualities and respect him, love him and you will be happy..!!!